Terraboost Media Complaints: Common Issues, Customer Reviews & How to Resolve Them

Terraboost Media is a popular advertising firm in the U.S that offers hand sanitizer wellness kiosks at heavy footfall retail outlets such as CVS, Walgreens, Albertsons, and Kroger. These kiosks are a convergence of public health utility and branded advertising and provide businesses a means to engage with consumers on-site. advertisementMany advertisers like the Terraboost media format and broad Gas Station Health Shield distribution network but a percentage have brought up some operational & customer service issues.

In this complete guide, we’ll dig into some of the most common Terraboost Media complaints, dig into customer reviews via BBB and Trustpilot, and provide directions on how to successfully solve them if you run into any.

Who Is Terraboost Media?

Terraboost Media is a U.S. advertising firm famous for selling advertising on wellness kiosks in major retail locations. They place branded sanitizing stations in grocery stores, shopping centers and pharmacies, providing both public health benefits and brand exposure. Terraboost has more than 120,000 kiosks across the nation that garner millions of daily impressions. Their marketing products enable businesses to get the most from their advertising dollar by driving local awareness, increase local exposure and engage consumers at the moment of intent.

How Does Terraboost Media Work?

At Terraboost Media we act by installing an exclusive and well branded wellness kiosk in major retailers at very busy locations which have an inability to be ignored at the point of decision. Clients select sites, terms of contracts, and get full-service design + installation. The result: vast reach (hundreds of millions daily), high engagement rates (~80%), and close tracking of ROI through targeted interactions.

Here’s how the process works:

1. Strategic Placement

Kiosk locations are positioned in high-traffic, “dwell-time” areas—supermarket entrances, pharmacy checkout lines, malls, airports, health clubs — for great exposure and engagement.

2. Exclusive Local Sponsorships

Every kiosk provides 100% category exclusivity to one advertiser per location for local and national retailers to co-brand with trusted retail partners.

3. Targeted Campaign Setup

Advertisers pick ad placement from downtown down to the zip-code level, with the option of monthly (cancel anytime) or annual contracts (and get discounts). They provide their own artwork or can have it created by Terraboost’s team.

4. Kiosk Execution & Consumer Engagement

Kiosks are branded and offer freebies advertising to the installed base of around 280 million customers per day with reportedly upwards of an 80% engagement based on an RRI study.

5. Performance Tracking & ROI Reporting

Advertisers receive measurable campaigns—QR code scans, coupon redemptions and 1st-/3rd-party store visitation data—so they can verify higher brand awareness, consideration, and purchase behavior.

Is Terraboost Media a real company?

Yes. Terraboost Media was incorporated as Terraboost Media LLC in July 2007 talking point and is based in United States company that provides wellness kiosk and in-store advertising at supermarket pharmacies, health clubs and mallsosterone propionate for sale.

Company credentials and reputation:

• Runs what it refers to as “wellness kiosks” in big-box stores to help promote small businesses.
• Has an A+ rating from the Better Business Bureau, but 79 complaints have been filed against the company over the last three years, and there have been reported problems that were resolved or unresolved
• Picks up a mix of positive reviews (on the efficient teams and solid artwork), and negative feedback (on the poor ROI as well as billing and communication glitches) on Sitejabber, Trustpilot, BBB, Glassdoor, ComplaintsBoard and the rest.

Performance & Feedback

• Pros: Clean kiosk displays; Customizable artwork; Responsive client management.
• Typical complaints: Underperforming ads or not running at all, renewal without notification, customer service friction about billing or cancellation and inconsistent placement.

Common Complaints Against Terraboost Media

1. Unauthorized Contract Renewals

One of the main complaint is automatic renewals of a contract with no adequate notice. Some of those customers also claim that they had their advertising contracts automatically extended without their consent or clear communication, leading to unexpected bills.

2. Billing Disputes and Refund Problems

A few reviewers have had issues with inappropriate billing, unauthorized charges, or getting refunds. In other cases, accounts were referred to collections despite unresolved disputes.

3. Poor Ad Placement or Non-Delivery

People have been complaining that their ad’s are not being shown where they were promised they’d be. Still others describe ads that were never installed in the first place.

4. No ROI or Underperformance

Other advertisers say that they invested in Terraboost kiosks, but found that the rapid deceleration of business was not offset by any discernible return on investment (ROI).

5. Customer Support Issues

Another common complaint is that customer service is unresponsive or not very helpful. Slow email responses, unaddressed concerns and trouble reaching customer support staff members are some of the issues cited by users.

Who Is the CEO of Terraboost Media?

Terraboost Media is led by CEO Brian Morrison. He founded the company with his brother Brett in 2007 and leads the strategic and operational direction of the firm in the location-based wellness advertising sector.

🎯CEOKnowledge & Company Context

Title: Brian Morrison has been identified as a Co‑Founder and CEO of Terraboost Media in a number of business directories and industry profiles.

Industry Role: Terraboost has grown its network of wellness kiosks and digital displays in high‑traffic U.S. retailers footprint under Brian’s direction.

Recognition: Business platforms such as Forbes refer to Brian as the CEO in their company description.

How much does Terraboost media pay?

Terraboost Media provides a broad range of salaries based on position and whether its salaried or contract work. Corp (May 2025), and earn about are paid about $97,637/year in full-time wages for Outside Sales Representatives, $62,252/year for Client Success Managers, $35.78/hour for Schedulers, and $53.06/hour for Video Editors. Contractors who are paid on a “per deal” basis make $800–$1,500 per sale, and the top independent reps average between $10,000 to $20,000 per month (~$120K-$240K/year).

🔹 Employee Salaries (W‑2 Roles)

🎯 Is Terraboost Media Your Ideal Customer?

If you have offerings that help with retail marketing, printing, manufacturing, printers, advertising tech & kiosk cleaning and maintenance, Terraboost Media could be a prospect for you! A national leader in health & wellness advertising kiosks, Terraboost partners with local businesses to provide hand-sanitizer and wipes kiosks at the front door of the store, throughout the airports and in other high traffic locations.

Ideal Vendors or Partners Include:

• These are the printing businesses that offer large format graphics or ad wraps
• Kiosk hardware, dispenser, or display manufactures
• Digital AdTech wishing to converge with Physical Media
• Retail data analytics providers
• National People traffic and refill supply for freight and logistics companies.
• Advertising agencies providing creative ad agencies

If you sell something that Terraboost uses to deliver high-visibility advertising in public spaces, they might actually be an amazing B2B target. The Last Chance Firm: They are such high-value clients for the right vendor due to their broad national presence, brick and mortar retailer relationships, and persistent need for marketing innovation.

Terraboost media complaints reddit

If you are looking for Terraboost Media complaint on Reddit, first-hand discussions are scarce. There aren’t more detailed Reddit threads about Terraboost Media, but a couple of people did share that contract renewals, billing disputes and the effectiveness of ad placement were cause for concern. Although Reddit lacks much commentary, more regular customer complaints come from Trustpilot, the BBB, and Indeed, with users citing unauthorized contract extensions, no return on campaign spend, and arduous processes related to cancelling services. If you’re investigating Terraboost Media, then it’s a good idea to also search for more than one source besides Reddit in order to get all sides of what the company has been like to their customers.

Verified Reviews (Indeed & Trustpilot)

Although Reddit lacks direct complaints, other platforms report several concerns:

• On Indeed, a field technician commented:

  “Not a company to be trusted… any positive reviews were most likely paid for by the company … Shady things are done at the top”.

• Trustpilot reviewers frequently mention billing issues and difficulty canceling contracts:

  “They renewed my contract without informing me … nearly $1,000 scam. DONT USE TERRABOOST.”

Terraboost media complaints email

If you’d like to file a complaint with Terraboost Media, reach out to their customer service team by emailing info@terraboost.com. Be sure to include your name, address, a type of issue it is, and any relevant documents or images to help us resolve your complaint as fast as possible.

Terraboost media complaints compensation

If you want to be reimbursed for troubles with Terraboost Media, you can reach their support person at info@terraboost.com. Clearly articulate your gripe, present proof, and request a reasonable remedy. Terraboost may refund, give service credits, or take other actions based on the issue. Helps ensure you actually are given a fair opportunity on a timely basis.

Is Terraboost Media legit reddit?

Yes, Terraboost Media is a real advertising company, but there are intermittent complaints about contract renewals, invoicing practices, and campaign results from Reddit users. There aren’t a ton of in-depth threads, but there are sites like Trustpilot and BBB with a mix of reviews. It is always important to carefully review the terms of the contract before committing your business to Terraboost Media.

Terraboost Media reviews

✅ Positive Reviews for Terraboost Media

1. “Great ROI from Local Advertising”

Terraboost Media got my business noticed at local grocery stores. The art direction was slick, and location targeting was spot-on. ROI FOR A SMALL BUSINESSES!!!

2. “Excellent Customer Support and Design”

Their team was easy to work with and we appreciated their support throughout the process, from artwork to installation. I would refer Terraboost Media for businesses trying to get their brand into stores.

3. “Fast Setup and Great Visibility”

We saw results and traction right away after our ad launched on Terraboost kiosks. Their positioning in high-traffic spaces helped to really port our locality.

4. “Professional and a Pleasure to Work With”

The Terraboost Media team made installation a breeze. Their creative department made beautiful ads, and they had great customer service during my campaign.

5. “Wellness Kiosks Are Driving Real Foot Traffic”

It was our ad on a Terraboost hand-sanitizer kiosk that got us attention. People said they saw it, and it drove more store visits. Worth the investment.

❌ Negative Reviews for Terraboost Media

6. “Contract Renewed Without Notice”

My contract had expired, but I was surprised to see my contract auto-renewed without my permission. And when I tried to cancel, customer service was not helpful. Not satisfied with how they bill.

7. “Ad Was Never Installed”

I paid for the ads in full and my ad was neither run or was in a not-viewed area. No direct evidence it ever came down. Poor communication from the team.

8. “Difficult to Cancel Subscription”

Canceling my account was a grind. The process was long and I was charged for an additional month even after requesting a cancelation.

9. “Not Worth the Money”

The kiosk position did not generate leads. Good art, but I didn’t see much impact on the business. I expected more for the price.

10. “Unclear Terms and Hidden Fees”

The contract wasn’t transparent. There were some hidden charges I didn’t anticipate, and customer service wasn’t able to help resolve the issue in a meaningful way.

🚀 Terraboost Media Careers

Terraboost Media has a variety of remote and in‑office job openings, including independent sales contracting. Throughout the year, they frequently seek candidates and hire for Digital Ad Sales Contractors, Advertising Sales Producers, and Sales Development Reps (Top performers can make up to $240K/year! Flexible work arrangements are highlighted by the firm with remote opportunities and competitive compensation all with lead support for sales.

Equal parts keep-it-real and get-it-done, they’ve got regularly updated job postings, but also stress their company culture of coming together to make an impact in health, and their offer of competitive salary and benefits (health insurance, PTO, mental health support!), professional and entrepreneurial development.

🧑‍💼 Terraboost Media Employee Reviews

Glassdoor Highlights (Overall rating: 3.7–3.8★)

• Positive Reviews (e.g., Appointment Setters):

  “Best. Job. Ever! … flexible schedule, work‑home life balance is really good, great support from management, team working environment, and high compensation.”

• Negative Sentiment:

  • Reports of toxic management culture, micromanagement, verbal abuse, and uneven work-life balance

  • One employee warns:

    “They are very dismissive towards their employees… management is very unrealistic… software almost always breaks down on the daily.”

Specific Pain Points

• “Managers are terrible”: verbal abuse and unrealistic demands claimed.
• Inconsistent double standards between depts and heavy pressure in ops vs. less devs in others.

CareerBliss Snapshot

• Generallly lower (around 2.5/5) overall rating but with average pay around 56K/year and so-so culture and growth.

Reddit Commentary: Fake/Filtered Reviews?

Some Reddit users are dubious that positive employer reviews are rigged:

“Companies are spamming… fake positive reviews… deleting all negative reviews… toxic work culture”

Advertising with Terraboost Media

Terraboost Media provides an impactful way to reach consumers with proprietary wellness kiosks—sanitizing wipes with adverising on the canister—in supermarkets, pharmacies, fitness centers, malls, and airports across the country. With more than 120,000 kiosks at 49,000+ locations throughout the United States, their network touches nearly 90% of the adult audience on a monthly basis and delivers more than 280 million daily impressions and 80% engagement.

Terraboost Media sales

Terraboost Media has a Digital Ad Sales Contractor offer available that provides remote work with ad sales, flexible hours that you find your own leads and have uncapped earning potential. The company’s sales professionals assist local businesses in marketing on wellness kiosks displayed in high-traffic venues, including major retailers such as Albertsons, Kroger, CVS, Walgreens, and H‑E‑B.

🏢 Similar Companies to Terraboost Media – Top Competitors in Wellness & Retail Advertising

1. Zoom Media

• What They Do: Designer of digital advertising screens and posters in fitness centers, gyms and health clubs.
• Similarities: Both target health-conscious, in-location audiences.
• Zoom is 100% digital and is aimed primarily at gyms, not on chemists or cashier queues.

2. Captivate Network

• What They Do: Network of digital signage in office elevators and lobbies.
• Overlaps with: Location-based media targeting upmarket, urban audiences.
• Key Differentiator Captivate reaches business-to-business (B2B) professionals; Terraboost nothing but retail.

3. NCM Media (National CineMedia)

• What They Do: Provides pre-show advertising on movie screens nationwide.
• Similarities: In-person, high dwell-time ad delivery.
• Differences: Commercial is confined to movie theatres and not sold in retails stores.

4. GSTV (Gas Station TV)

• What They Do: Advertise on screens at gas station pumps around the country.
• Commonalities: Both have mass-market, on-the-go audiences ideal for location-based advertising.
• CNS’s GSTV is on at the fuel pump; Terraboost has its wellness kiosks in stores.

5. Lightbox (formerly Adspace Networks)

• What They Are: Digital billboards in malls and big-box retail stores.
• Similarities: Offers digital retail advertising to engage shoppers.
• DifferenceMaker: Lightbox has a digital-first ethos; Terraboost is mixing print and wellness-forward branding.

6. News America Marketing (Today Neptune Retail Solutions)

• What They Do: In-store and at-shelf marketing, coupon dispensers and floor decals in grocery stores.
• Similarities: Strong retail business; works with CPG brands.
• Main Difference: Emphasis on coupons and shopper marketing vs wellness branding.

💼 Terraboost Media Independent Contractor Overview

Terraboost Media offers 1099 independent contractor roles primarily in two areas:

Ad Sales Contractors

• Make $800 – $1,500 per kiosk sale as a top producer ($50k – $125K+ possible yearly) one of the leading vendors in the U.S. Earn up to $20,000+ per month (as much as $240,000 per year)
• Total compensation between $61K and $113K annually is the norm for Payroll Managers, with a median of $81K.
• Work remotely and solicit local businesses to sponsor health kiosks at big box stores. Flexible hours, commission-based income.

Kiosk Install & Maintenance Contractors

• Paid by task/route, generally $15–$23/hour or $15–20 per task.
• Include sign installs, sanitizer refills, cleaning, and photo proof. Flexible, part-time gig roles.

Terraboost Media financials insights

📈 Revenue & Company Size

• Proforma annual revenue: USD $49.7million, placing Terraboost in the $50M range.
• Number of employees: about 176 full-time employees, increasing about 5 percent year-over-year.
• Revenue / Employee Revenue per employee was weaker than average Revenue per employee was average Revenue per employee was efficient at $282,493.

🏢 Ownership & Investment

• In February 2022, Trive Capital, the Dallas based private equity firm, invested growth capital in Terraboost Media to back its national expansion and digital evolution of its network of kiosks.
• As of 2024, the company is a privately held, PE-backed company with roughly 181 employees.

💸 2024 Financial Snapshot

• Revenue estimates for 2024 vary by source—ranging from $4 million (IT budget-based data) to $50 million+ (industry directories) .
• PitchBook and Responsify suggest revenues in the $50M–$100M range, aligning with their footprint of 70K–100K+ kiosks

🧾 Financial Summary & Analysis

Terraboost Media Employee Growth Rate

​”Terraboost Media has been steadily growing its employee base, 176 employees currently, with an estimated 5% increase in employees coming into the next year, according to Growjo growth estimates

Terraboost Media job

Terraboost Media has posted remote and corporate jobs with independent contractor roles for digital ad sales and attractive commission-based income and scheduling. Top reps are earning over $20,000 per month, and corporate roles include benefits, hybrid opportunities, and career advancement. Check out our Terraboost careers page for current job openings.

Terraboost Media Tech Stack

Terraboost Media’s technology stack is comprised of advertising tech like AdRoll, Facebook Pixel, Piwik, Webpack, Leaflet, and Yoast SEO. On the backend they’re leveraging PHP (Laravel), MongoDB, React, Salesforce and AWS to power a very real-time capability-focused ad platform for digital kiosks in BIG retail chains.

🛡️ Terraboost Media Complaints BBB

Terraboost Media LLC has an A+ rating and is BBB accredited out of Illinois as of 2/5/2020.

🔍 Recent Complaints Reviewed:

Wrong kiosk location: A customer paid for a kiosk in a particular CVS but found it was located in another one. Cancellation requests were initially ignored; eventually, after months to a year or so, Terraboost responded to the problem and provided a full refund.

Partial delivery of service: Another client claimed only 60% of the service agreed upon (digital ads & kiosks) was delivered. Continued requests were left unanswered, and our account was subsequently referred to collection despite continued service problems. After some escalation, Terraboost cleared up the delinquency and corrected the credit issue.

📊Consumer Feedback Snapshot:

BBB-ish ratings sometimes 3.65 over approximately 92 submissions with glowing praise for working campaigns, but all indications- for 3.5 star ratings and above it’s praising campaigns, but below it’s deep criticism; if it’s for billing or customer service einvolment.

Conclusion

Terraboost Media offers a one-of-a-kind advertising concept that combines public health and in-store brand marketing. Although many have built visibility to success through its kiosk network, many have also encountered billing problems, communication problems and bad performance. It means clear expectations, good documentation and proactive management of your campaign.

If you’re thinking of using Terraboost Media for advertising, take a close look at the pros and cons, read some verified customer reviews, and go in with a solid strategy. And if you’re dealing with unfinished business, follow the steps above to work toward a fair resolution.

FAQ:

Q1: What is Terraboost Media, real or a scam?

Terraboost Media is a legitimate U.S. based advertising company accredited with the BBB A+ raiting. While some clients complain of billing or service problems, many advertisers have found success with their wellness kiosks in major retail chains such as CVS and Kroger. Always read any contracts you are asked to sign carefully.

Q2: What is Terraboost Media most frequently complained about?

Most negative Terraboost Media reviews complain about unsanctioned contract renewals, disagreements over billing, subpar customer assistance and failure to deliver ads as promised. Some clients are also saying they receive low ROI and their refunds are late. To help stay out of trouble, businesses should check the contracts and ask to see ad placement.

Q3: What are Terraboost Media complaints from customers?

It is common for clients to have many packaging and renewal inquiries and billing disputes, and to feel in the dark regarding ad placement by Terraboost Media. A lot of people also complain about poor return on investment and unresponsive customer service.

Q4: Has Terraboost Media been sued?

Yes — there have been a handful of lawsuits that mentioned Terraboost Media but nothing that seems to have made headlines as a class‑action consumer complaint. The majority of issues are settled in billing dispute procedures or small claims court.”

Q5: What is Terraboost Media’s process for dealing with customer complaints?

Terraboost Media generally responds to consumer complaints through the BBB and to the consumer directly in an effort to resolve the issues, sometimes with apologies, prorated refunds or extensions, but some customers have reported slow response and incomplete resolution of their issues.

Q6: Can you cancel with Terraboost Media?

Yes, Terraboost Media has not been subject to massive class action lawsuits. But there have been individual suits that we were able to find —including a product liability lawsuit in Connecticut (Darkomensah-Boatengv.Terraboost Media, LLC) and a contract dispute in Cook County, IL. Less serious issues are more commonly resolved in small-claims court or with the help of the BBB, not through any major litigation.

Q7: Why do some customers claim that Terraboost Media is a scam?

Terraboost Media complaints Some customers believe Terraboost Media is a scam because of surprise contract renewals, terrible ad placement, and difficulty getting refunds. Users frequently complain of low ROI and poor customer support, which is a cause for frustration.

Q8: Are there hidden charges in a Terraboost Media program?

Some customers say Terraboost Media slips hidden fees into the fine print, like unanticipated fees for changes to artwork, moving a kiosk or automatic renewals — resulting in surprise bills that go well beyond the cost quoted in advertisements. To prevent this from happening, be sure to read your contract carefully for small-print add-on clauses and ask your account manager to decipher any potential additional costs before signing.

Q9: What are the red flags before signing with Terraboost Media?

Be careful about terms: auto renewal clauses, non cancellable terms, and questionable kiosk placement guarantees to list a few, before you sign up with Terraboost Media. Be sure to read the fine print, and ask for services and cancellation policies in writing.

Q10: Can Terraboost Media ads fail to run after payment?

Yes, there are some customers who claim that Terraboost Media’s ads didn’t run at all, or in the wrong locations, after payment was made. To prevent this from happening, ask for a professionally-taken photo of the installation and check on the kiosk’s status often.

Q11: Why are some Terraboost Media kiosks empty or inactive?

Some Terraboost Media kiosks are empty or don’t work because of delays in the supply chain, kiosk maintenance problems or advertiser turnover, the story said. This may affect ad view, so check kiosk activity during campaign level.

Q12: Is there proof that Terraboost Media advertising works?

Terraboost Media boasts high engagement, with kiosks that generate more than 280 million impressions a day, and some clients say they see more local visibility and foot traffic. That said, ROI varies, so you’ll want to ask for kiosk photos and performance metrics.

Q13: Does Terraboost Media offer refunds for poor performance?

Yes, Terraboost Media does give refunds/credits for under-performing campaigns, however, as you might expect, these are not handed out to customers automatically and usually require the boring, laborious dissatisfied customer to literally have to (complain in writing/mobile app) document the issues and force the claims process and escalation (sometimes via BBB or public post) before compensation is greenlighted.

Q14: How can I contact Terraboost Media customer service about a problem?

For Terraboost Media customer service, contact us via phone at: (877)837-7210 or email us at: info@terraboost.com (for sales related questions email salessupport@terraboost.com) They also provide support by entering them officially on their contact forms, which is an option to help route questions more quickly.

Q15: What’s Terraboost Media’s Better Business Bureau (BBB) rating?

Terraboost Media LLC is BBB-accredited with an A+ rating, and has notched BBB Standards for Trust since February 5, 2020. They are not accredited with the Illinois BBB (Naperville) and have had a fair number of complaints over the past three years.

Q16: Are Terraboost Media customer reviews mostly positive or negative?

Overall, customer reviews of Terraboost Media are mixed: a robust 4.2★ rating on Sitejabber, praising responsive service and design, and a 3.1★ average on Trustpilot, pointing out problems such as auto-renewals, billing errors, and poor-performing ads.

Q17: Do small businesses benefit from Terraboost Media advertising?

Yes, some small business owners do receive local exposure in high-traffic retail stores like CVS and Kroger through Terraboost Media advertising. But results are mixed, so proper monitoring of ROI and ensuring kiosk placement is also key.

Q18: How long are Terraboost Media advertising contracts?

Most Terraboost Media advertising contracts are for 6 months or 12 months, and there is a 10% discount for full prepayment on 6-month or longer campaigns. Contracts renew month to month (after an initial term, which varies by location – usually 6 or 12 months – and specifics outlined in a contract) and can be canceled at any time by providing Terraboost with notice 45 days prior to next billing date.

Q19: Why do some clients report being billed after cancellation?

Included in Terraboost Media’s contracts with advertisers is a 45-day notice requirement to cancel and an auto-renewal clause, which some clients claim to have been caught out by and billed following cancellation. If you do not follow the proper cancellation procedure, you may pay additional months without being reimbursed.

Q20: Is Terraboost Media worth it for local business marketing?

It may make sense to fit something like Terraboost Media into your local business advertising plan, if you want widespread retail foot traffic visibility and personalized kiosk branding. But it’s location targeting, ROI tracking and contract clarity which will see a brand succeed.